STATEN ISLAND, N.Y. — The New York State Office of Motor Autos (DMV) recovered more than $1.65 million in goods and providers for New Yorkers who received faulty or fraudulent assistance from automobile sellers and restore shops.

Governor Kathy Hochul declared the DMV’s $1.65 million information on Monday in observance of Nationwide Buyer Security 7 days – March 6 through 12 – emphasizing her office’s dedication to protecting consumers.

“When undesirable actors attempt to acquire edge of customers, New York will battle back again,” Hochul explained.

“My administration is dedicated to defending shoppers from fraud, doing the job carefully with motorists who file grievances to make positive they get what they spend for. This funds recouped by the DMV on behalf of buyers is a testament to our ongoing endeavours to make our point out a better, fairer position for all New Yorkers,” she continued.

The DMV’s Office environment of Auto Safety investigates and resolves complaints submitted by people who come to feel they have been wronged by a DMV-regulated small business. Predicaments include serving to customers recuperate automobile titles, pursue refunds and make sure completed repairs.

Upon investigating, if the DMV finds that the vendor or shop violated legal guidelines and/or restrictions, the company can impose fines and suspend or revoke small business registrations.

In 2021, the agency helped customers as follows:

  • Facilitate a full of $385,000 in refunds for 540 clients.
  • Assist customers have repairs completed at no added cost for a complete value of $78,000.
  • Recuperate car or truck titles worth more than $682,000 in overall for customers who purchased automobiles and the sellers went out of business enterprise ahead of issuing the titles.
  • Aid conditions in which the seller presented to purchase back the vehicle that customer filed grievance about – $503,000 worth of repurchases.

The DMV Commissioner, Mark J.F. Schroeder highlighted the agency’s determination to advocating for shoppers.

“We at DMV are quite very pleased of the function our Vehicle Basic safety device does on behalf of shoppers. Any individual who believes they have been taken edge of all through a income or fix knowledge ought to know they have an advocate to stand up for them to make certain they get what they spend for,” Schroeder reported.

DMV Methods

To discover extra about submitting a complaint, see DMV’s Tutorial to Shoppers.

Corporations dealing with a complaint can understand about their rights in the Information for Amenities.

New Yorkers can study about their rights when they convey their cars into a fix store on DMV’s Know Your Legal rights in Automobile Repair service web site.

To be particular they are making use of a state-accredited mend store or seller that performs restore perform, customers should really look for a environmentally friendly and white “Registered State of New York Motor Car Repair service Shop” signal outdoors the shop and a legitimate New York Condition Office of Motor Autos registration certification within. For a dealership, the indication will be crimson and white.

Consumers can also validate that a fix store, auto vendor or motor car inspection station is effectively registered on the Locate a DMV-Regulated Business enterprise world-wide-web page.

For customers as they prepare to acquire, trade or market a auto, the DMV also gives practical information on its Enable the Customer Be Conscious webpage.