CHARLOTTE, N.C. – With North Carolina and South Carolina probably in the route of Hurricane Isaias, Duke Energy is preparing for potential power outages and encouraging prospects to do the identical.

Hurricane Isaias is forecasted to impact Florida on Saturday and Sunday, and the Carolinas on Monday and Tuesday.

“We know lots of of our customers are investing tons of time at house because of to the pandemic, and they are based on us for responsible electrical power,” stated Jason Hollifield, Duke Energy’s Carolinas storm director. “If power outages manifest, our repair groups are completely ready to safely and securely restore electric power as promptly as achievable.”

For the duration of non-pandemic periods, restoring electrical power just after a storm can be complicated for utility restore crews as travel and operate situations can be afflicted by high winds, fallen trees and flooding.

Now, in addition to addressing individuals common troubles, Duke Energy’s comprehensive storm reaction prepare has included CDC recommendations for COVID compliance and social distancing actions to aid maintain prospects and communities risk-free.

Repair crews will have on encounter coverings when social distancing are unable to be taken care of. In addition, get the job done techniques have been modified to cut down interactions.

Duke Vitality requests that customers keep on being exterior of marked get the job done zones and refrain from approaching repair service crews.

Outage alerts, reporting electric power outages

Ahead of a storm hits, customers can signal up to obtain outage alerts, and make certain call details is existing and conversation choices specified.

Consumers who encounter a electricity outage can report it the next ways:

  • Go to duke-vitality.com on a desktop laptop or computer or cellular system.
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  • Use the Duke Power cellular application – download the Duke Strength App from a smartphone via Apple Retail store or Google Play.
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  • Textual content OUT to 57801 (common text and facts charges may possibly implement).
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  • Phone Duke Energy’s automated outage-reporting process:
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  • Duke Power Carolinas: 1-800-POWERON (1-800-769-3766)
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  • Duke Electricity Development: 800.419.6356 
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Crucial basic safety suggestions

Duke Power encourages customers to have a plan in spot if they knowledge a electricity outage. Down below are ideas to assistance you and your relatives remain safe and sound.

  • Develop (or update) an crisis offer package to preserve beneficial time later. The package should involve all the things an person or relatives would require for at the very least two weeks, primarily medications, water, non-perishable foodstuff and other provides that could possibly be tough to find just after a storm strikes. Your crisis package should really also include things like objects that can help protect you and many others from COVID-19, these as hand sanitizer, bar or liquid soap, and face coverings aligned with CDC steerage.
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  • Maintain a moveable radio or Tv set, or NOAA weather radio on hand to observe weather forecasts and vital information and facts from point out and community officers.
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  • Cost cellphones, pcs and other electronic equipment in advance of storms to stay related to important security and response info. Contemplate getting moveable chargers and make positive they are thoroughly billed as properly.
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  • Keep a prepare to transfer loved ones members – specially those people with distinctive needs – to a safe, alternate site in case an extended electrical power outage happens or evacuation is required. When examining on neighbors and pals, be guaranteed to comply with social distancing recommendations (keeping at least 6 toes from other people) and other CDC suggestions to shield by yourself and other folks.
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  • If a electricity line falls throughout a auto that you are in, remain in the car. If you Have to get out of the car or truck thanks to a fire or other fast daily life-threatening predicament, do your very best to leap crystal clear of the car and land on both of those feet. Be confident that no component of your human body is touching the car or truck when your feet contact the ground.
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  • If you want to go to a catastrophe shelter, stick to CDC suggestions for remaining harmless and healthier in a public catastrophe shelter throughout the COVID-19 pandemic.
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Additional suggestions on what to do prior to, through and just after a storm can be observed at duke-power.com/protection-and-preparedness/storm-safety. A checklist serves as a practical guide, but it really is crucial in advance of, all through and right after a storm to stick to the guidelines and warnings of crisis administration officials in your area.

Electricity restoration approach

Duke Power focuses on restoring electricity in a sequence that permits energy restoration to public overall health and safety amenities and to the biggest quantity of shoppers as safely and swiftly as doable. Simply click below for info on how Duke Strength restores ability.

Higher-drinking water safety reminders

  • Individuals who stay along lakes and rivers, and in other minimal-lying spots or regions vulnerable to flooding, must fork out near awareness to area emergency management officials, countrywide temperature company and media for shifting weather conditions ailments and soaring lake and river stages.
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  • Superior water conditions can develop navigational dangers, and the general public should use caution and adhere to the assistance of nearby emergency management officers ahead of going on place lakes or rivers.
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  • Users of the general public who have electrical services to services (piers, outside the house lights on seawalls, and many others.) on or in the vicinity of water ought to have this provider de-energized to stay clear of accidents and gear injury.
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  • If mounting h2o threatens your dwelling — or if you evacuate your household — flip off your electrical power at the circuit breaker panel or fuse box.
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  • Electric powered existing passes simply via h2o, so continue to be away from downed electricity traces and electrical wires. Never drive more than — and do not stand near — downed power traces.
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  • Downed strains will be tricky to see in the rain and can most likely be hidden in standing water. If you experience large swimming pools of standing water, stop, again up and decide on another route.
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  • If your dwelling or business enterprise is flooded, Duke Energy can’t reconnect power until the electrical method has been inspected by a certified electrician. If there is harm, an electrician will need to have to make repairs and acquire verification from your area constructing inspection authority just before ability can be restored.
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Ideas to secure refrigerated food items for the duration of ability outages

For consumers who get rid of electric power and have complete refrigerators and freezers, the U.S. Food items and Drug Administration (Food and drug administration) endorses the pursuing:

  • Hold refrigerator and freezer doorways closed as a great deal as feasible to sustain the cold temperature. 
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  • A fridge can hold meals chilly for about 4 hours if it is unopened. If the electricity will be out for far more than 4 several hours, use coolers to retain refrigerated food items cold.
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  • A total freezer will continue to keep the temperature for roughly 48 hours (24 several hours if it is 50 % comprehensive) if the doorway remains closed.
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The Fda provides supplemental strategies for suitable foods dealing with and storage right before, during and just after a electrical power outage at www.fda.gov/meals/acquire-shop-serve-secure-foodstuff/food items-and-water-protection-throughout-ability-outages-and-floods.

Duke Strength

Duke Electricity (NYSE: DUK), a Fortune 150 enterprise headquartered in Charlotte, N.C., is a single of the greatest electrical power keeping firms in the U.S. It employs 29,000 folks and has an electric building potential of 51,000 megawatts by its regulated utilities and 2,300 megawatts through its nonregulated Duke Power Renewables device.

Media make contact with: 800.559.3853

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