Governor Hochul Announces Department of Motor Vehicles Has Recovered $1.65 Million for Consumers from Auto Dealers and Repair Shops

Governor Kathy Hochul now declared that a lot more than $1.65 million in merchandise and solutions have been recovered for New Yorkers who gained defective or fraudulent service from auto dealers and maintenance retailers. The New York Condition Division of Motor Automobiles helped consumers recuperate titles when dealerships closed abruptly, assisted people to get repairs or refunds, and in some circumstances, dealerships bought back autos to settle disputes.

“When bad actors test to consider gain of consumers, New York will combat again,” Governor Hochul claimed. “My administration is devoted to protecting customers from fraud, operating intently with motorists who file issues to make absolutely sure they get what they pay out for. This income recouped by the DMV on behalf of buyers is a testomony to our ongoing initiatives to make our state a improved, fairer put for all New Yorkers.” 

The Section of Motor Vehicles’ Office of Vehicle Safety investigates problems from individuals who think they had been misled or wronged by a DMV-controlled organization. In 2021, the agency was in a position to recoup refunds for 540 clients totaling more than $385,000. In other scenarios, DMV investigated grievances about the high-quality of the repair service get the job done done on customer’s motor vehicles. DMV enabled those individuals to get a whole of $78,000 of extra restore perform concluded at no additional demand to the shopper.

In addition, some customers were bought cars and trucks by automobile dealers who went out of organization prior to issuing the auto titles, that means the shopper was left with no evidence of ownership but in numerous conditions nonetheless on the hook for the vehicle payments. DMV’s places of work of Automobile Safety and Title Products and services worked jointly to get well car or truck titles well worth extra than $682,000 for individuals prospects. 

Considering that 2017, when the DMV began to observe knowledge on people recoveries, the Department has helped 279 buyers achieve distinct title to their vehicles truly worth far more than $4.5 million.

A certificate of title for a automobile is what establishes a individual or organization as the legal owner. It includes significant details about the vehicle’s history and the car by itself, which include yr, make, and model. Without the need of a title, a auto proprietor is unable to transfer possession, get rid of a lien, or present evidence of ownership vital to just take out a financial loan on the vehicle or file an insurance plan claim.

In some situations where by the consumer filed a criticism about a vehicle invest in, sellers available to obtain the car or truck again through the program of the DMV investigation. The worth of this kind of repurchases in 2021 was a lot more than $503,000.

Section of Motor Vehicles Commissioner Mark J.F. Schroeder stated, “We at DMV are quite proud of the function our Car or truck Basic safety unit does on behalf of individuals. Any person who believes they have been taken benefit of through a revenue or restore experience should know they have an advocate to stand up for them to make absolutely sure they get what they spend for.”                                                                         

When buyers make a complaint, DMV to start with discusses it with the client and the small business to consider to solve it amicably. About 50 % of all problems are settled instantly. If the trouble is not solved, a DMV inspector investigates the grievance. If it is uncovered that a seller or shop violated rules and/or restrictions, DMV can impose fines and suspend or revoke small business registrations. 

To discover a lot more about filing a grievance, see DMV’s Guideline to Individuals. DMV also will help corporations and gives information and facts on their rights if confronted with a grievance in our Guide for Facilities

New Yorkers can discover about their rights when they provide their vehicles into a repair service store on DMV’s Know Your Legal rights in Car Repair service website page
To be certain they are utilizing a state-certified fix store or vendor that performs repair perform, buyers should really look for a inexperienced and white “Registered Point out of New York Motor Motor vehicle Mend Store” indicator outdoors the store and a legitimate New York Point out Department of Motor Vehicles registration certificate inside. For a dealership, the signal will be red and white. 

Consumers can also verify that a repair shop, automobile seller or motor automobile inspection station is effectively registered on the Discover a DMV-Controlled Company web page. For shoppers as they put together to buy, trade or promote a automobile, the DMV also delivers practical assistance on its Let the Purchaser Be Informed page.